Shipping policy

Shipping Policy

1. Scope of This Policy

This policy outlines how we handle the shipping of orders placed on our online store, including delivery times, costs, and procedures in case of issues. It applies to all orders placed through this website.

2. Order Processing

After your purchase is confirmed, your order enters the preparation stage. We process orders from Monday to Friday, and the standard preparation time is 48 to 72 hours before moving to the shipping stage.

3. Shipping Zones

Zone	Countries / Regions Included	Shipping Timeframe
[ZONE 1 NAME]	[LIST OF COUNTRIES]	[X]-[Y] business days
[ZONE 2 NAME]	[LIST OF COUNTRIES]	[X]-[Y] business days

Delivery times within each range may vary based on product availability: if the item is in stock, shipping will fall on the lower end of the timeframe; if it needs to be requested from a supplier or factory, it may approach the upper limit.

4. Customs Duties and Taxes

The total price includes all applicable import duties and taxes. No additional fees will be charged to the recipient upon delivery, regardless of the destination country.

5. Order Tracking

We will send you a tracking number via email as soon as your order leaves our facilities, allowing you to check its status at any time.

6. Responsibility During Transport

Until the order is delivered, we assume responsibility for any loss or damage to the package during transit, unless you have chosen a carrier other than those offered at checkout.

7. Order Cancellation

You can cancel your order within the first 24 hours after purchase. Once this period has passed, the order cannot be canceled.

8. Modifying Shipping Details

While your order is in the processing stage (see Section 2), you may request changes to your delivery address or contact phone number. Once the order moves to the shipping stage, these details can no longer be modified due to carrier restrictions.

Note: If the package cannot be delivered due to an error in the provided details, the cost of reshipping will be the customer's responsibility.

9. Delays and Incidents

Occasional delays may occur due to exceptional circumstances (logistical issues, customs processing, or demand peaks).

In any case, delivery will not exceed 30 days from the purchase date. If your order exceeds this limit, please contact us to resolve the issue through a shipment review, reshipment, or refund, as appropriate.

10. Contact Us

If you have any questions regarding your shipment, please write to us at info@maisonalira.com.